- November 2024 Updates
Sanoflow November 2024: Product Updates
We’re excited to share the latest updates to give you more control and flexibility in managing your workflows, campaigns, and customer interactions. Here’s what’s new this month:New Reports & Improved Metrics
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- View detailed reports for Enquiries, Chats, and Appointments in the Reports Module.
- Analyze your team’s performance with metrics that highlight engagement trends and areas for improvement.
Conversation Matrix Report
- A new Conversation Matrix Report helps you analyze messaging performance across all channels in a single, detailed view.
- Track engagement metrics, compare response rates, and assess team efficiency effortlessly.
Enhanced Conversation Analytics Report
- Added a filter to isolate and analyze conversations initiated through Meta ads. This provides deeper insights into campaign performance and helps refine targeting strategies.
Enhanced Enquiry Management
- Share Custom Views: Collaborate seamlessly by sharing enquiry views across teams or departments to maintain data consistency.
- Restrict View Access: Limit users to shared enquiry views for greater control over data access and security.
New Filter: Closed Date
- Filter enquiries and contacts by their closed date to gain actionable insights into closure trends and optimize follow-ups.
Payment Link Integrations
- Stripe Integration: Send payment links directly from the inbox for faster transactions.
- Alinma Bank (ClickPay) Integration: Seamlessly send payment links using Alinma Bank’s ClickPay from the inbox, providing a smooth payment experience for customers.
Send Payment Links Directly
- To simplify payment processing for customers, send payment links directly through messages or include a “Send Payment Link” step in your flows.
Added support for fallback SMS to be configured on template level |
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If a Template fails to be sent on WhatsApp you may now enable an option to send it directly as an SMS.
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WhatsApp Template Updates
- New filter in conversation analytics to isolate Meta ad-initiated conversations for better campaign tracking.
Shortcut Flow for Waiting for Customer Conversations
- Configure flows to trigger automatically when a conversation status changes to “Waiting for Customer.”
- Automate follow-ups or close chats if there’s no response within a specific timeframe to keep teams focused on active engagements.
Dashboard Updates
- Contact Duplication Fix: Prevent duplicate entries to maintain cleaner data.
- Campaign and Tag Stability: Improved system performance for smoother campaign management and tagging processes.
Filter Stability in Shared Views
- Addressed glitches to ensure consistent performance when accessing shared views.
Combine Country Code with Phone Numbers in Exports
- For consistent formatting, export contacts with the country code automatically combined with phone numbers.
Bug Fixes
- Nationality Field Update: Improved accuracy when filtering or sorting contacts by nationality.
- WhatsApp Campaign Reports: Enhanced reliability and tracking accuracy for better campaign insights.
Turn Lost Leads into Customers
You can create a customer segment for your lost leads to retarget this segment with personalized campaigns. How to do it? Go to Contacts → Click on Filter → Enquiries → Lost Reason → Expensive Price (or any other reason you want to target) –> Create Segment –> Name the Segment –> Confirm. Then Go to Campaigns → Create a Campaign → Choose your campaign → Add your customer segment name → Send! This approach helps address specific concerns and re-engage potential customers.