Sanoflow December 2024: Wrapping Up the Year with Exciting Updates

As 2024 draws to a close, we want to take a moment to thank our incredible community for your trust and support throughout the year. This has been a journey of growth, innovation, and countless conversations that have driven success for all of us. We’re thrilled about the coming year’s endless possibilities and are ready to continue building tools that empower you to achieve more. Here’s to a prosperous 2025 filled with meaningful connections and exciting opportunities!

New Features & Updates

Ad Source URL in Conversation Report

• Track ad-driven conversations more effectively with the new option to add Ad Source URLs directly in conversation reports. Gain better visibility into your campaign performance.

SMS Gateway Integration

• Added basic support for the Mora-Sa SMS gateway, expanding your SMS messaging options and providing more flexibility.

Dynamic Data Points in WhatsApp Flows

• Support for WhatsApp Flows now includes fetching dynamic data points, allowing seamless integration and automation.

Key Updates

Bug Fixes & Workflow Enhancements

• Flow Duplication Bug Fixed: Resolved an issue that occurred while duplicating a step inside a flow.
• Payment Link Support in Flows: The payment link step is now available for all messaging channels, simplifying payment workflows across platforms.

Template Improvements

• Enhanced template syncing and updating for organizations with multiple channels, ensuring smoother operations.

Dashboard Updates

• Date Filter Removed: Simplified the dashboard by removing the date filter for a cleaner, more focused interface.

New Features & Enhancements

Payment & Currency Management

• • Set Supported Currencies: Configure currencies supported by your organization in Settings > Organizations. (This option is visible only if a payment integration is connected.)

• Mark Services as Paid: Simplify booking and payment workflows by marking services as requiring payment.
• Payment Link in Booking Widget: Generate and navigate payment links directly in the booking widget for paid services, streamlining appointment management.
• Copy Payment Link: Copy a payment link directly from the inbox before sending it. Partial changes have been implemented, with more enhancements coming soon.

Conversation Automation Enhancements

• Updated Logic for RUN FLOW Step:
  
  • Sets the contact channel as BOT.
  • Hides conversations from the Open Inbox for improved visibility.

Optimized & Expanded Workflow Tools

Contact Custom Fields in Flows

• Use custom fields for contacts directly in flow steps, giving you more personalized and dynamic automation.

Ads in Analytics & Workflows

• Ads as a Data Source: Track ad-driven conversations by adding Ads as a source in the conversation analytics report.
• Workflow Triggers for Ads: Added Ads as a source for the Conversation Opened trigger in workflows. (Currently supports WhatsApp Click-to-Chat ads.)

New Wait Feature in Flows

• The “Ask a Question” step now supports a wait feature, allowing you to control response timing and flow pacing for smoother interactions.

AI Options in Multiple Languages

• Broaden accessibility with added support for more languages in AI-powered options within the inbox.

Performance Optimizations & Bug Fixes

Flows Module Performance

• Optimized performance in the flows module to ensure smoother experiences, even for complex workflows.

Improved Security

• Added a show/hide option for password input on the login page for better user control.

Last 30 Days Filter

• A “Last 30 Days” filter is now available across all date filters on contact and enquiry pages, making it easier to access recent data.

File Upload Validation

• Improved file upload validation for Meta services, ensuring accurate and reliable uploads.

Label Customization

• Added more colors to labels for better categorization and visual organization.

Looking Ahead

As we step into 2025, we’re ready to embrace the endless opportunities that come with every new conversation. Your feedback and support have been invaluable, and we’re committed to continuing this journey with you. Let’s celebrate meaningful connections and shared successes in the upcoming year. We all of us at Sanoflow wish you a joyful holiday season and a fantastic New Year!